search > Salem jobs > Salem customer service

Posted: Friday, May 26, 2017 8:59 AM


The Oregon Health Authority (OHA) is a state agency dedicated to helping people and communities achieve optimum physical, mental and social well-being through partnerships, prevention and access to quality, affordable health care. We are absolutely committed to ongoing innovation in the delivery of services, and to recruiting, developing and retaining dedicated employees.

OHA includes most of the state's health care programs, including Public Health, Health Policy and Analytics, Health Systems Division, and Oregon State Hospital. Incorporating the state's health care programs within one agency gives the state greater purchasing and marketing power to begin tackling the issues of cost, quality, and access to care.

The Oregon Health Authority (OHA) strives to create inclusive environments that welcome and value the diversity of the people we serve. OHA fosters fairness, equity, and inclusion to create workplace environments where everyone is treated with respect and dignity regardless of race, color, religion, sex, disability, physical stature, age, national origin, sexual orientation, gender identity, marital status, political affiliation and any other factor applicable by state or federal law.

This employment opportunity is with the Health Services Division - Member Services, under the Oregon Health Authority (OHA). There is one full-time, permanent position located in Salem (4600 25th Avenue NE). This position is classified and represented by a union.

Provide technical assistance to the management team in the development of procedural and policy questions. Research branch practices relating to DHS/OHA/OHP rules and procedures to assist in the formulation of streamlined processes. Assist in the formation of worker tools to accomplish their tasks.

Two years of experience determining eligibility for an agency program (e.g., cash assistance, medical assistance, food stamps, etc.).

Note: College-level courses may be substituted for the experience on a year-for-year basis. A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.

• This position requires keyboarding ability.
• QTP (40-45 wpm typing/keyboarding), PEP (explains rules, regulations, policies and procedures), D/E (experience inputting, updating, and retrieving of alpha/numeric data), OHP (experience inputting, updating and retrieving information utilizing the Client Maintenance System), COM (Composing correspondence such as memos or letters).
• Proficiency in MS Outlook and Microsoft Office Suite required. Ability to apply strong attention to detail and be adaptable to daily changes in priorities.
• Knowledge and experience of federal programs that include Title XIX & Title XXI Medical.
• Thorough understanding of health insurance, its laws, rules and regulations.
• Experience and comprehensive knowledge of Oregon Health Plan programs and interpreting state and federal regulations.
• Professional and proficient communication, both written and verbal, with diverse populations is essential.
• Must be familiar with MMIS, Oregon ACCESS, and data entry.
• Must be familiar with multi-line telephone (MLT).
• You must have a valid driver's license, with an acceptable driving record. If not, you must be able to provide an alternate method of transportation.
• Must be able to work independently with very little supervision and make a variety of decisions daily. Must be well aware of Agency and Branch policy and procedures and be able to elicit pertinent information quickly and responsively.
• Requires skills in communicating with a wide variety of people in a professional manner. Must relate well to staff at all levels. Develop productive working relationships with staff from other agencies and the community. Excellent verbal and written communication and organizational skills along with analytical and problem solving abilities.
• Must be able to type efficiently and accurately; multi task between various projects at one time; must be able to read and comprehend medical, policy and program terminology. Must be able to speak in front of an audience; must have excellent writing skills, and must be able to handle irate and hostile situations by phone and in person.
• Ability to manage multiple and sometimes competing priorities, build consensus and direct teams.
• Experience in promoting a culturally competent and diverse work environment.

Please follow the link below to submit an application.

• Location: Salem, Salem, OR

• Post ID: 19045853 salem is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017