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Posted: Tuesday, July 11, 2017 11:08 AM

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This employment opportunity is with the Office of Information Service – Shared Services, under the Oregon Health Authority (OHA). There is one full-time, permanent position located in Salem (3990 Fairview Industrial Drive SE). This position is classified and represented by a union.


DUTIES & RESPONSIBILITIES:
The Service Desk Technician provides support to both internal and external customers of the Office of Information Services (OIS). This Tier 1 position concentrates on receiving and recording end-user desktop issues. This position resolves repetitive issues such as password resets and training/inquiry questions. The Service Desk Technician must clearly communicate solutions in a user-friendly and professional manner and provide one-on-one training over the phone or in-person, as needed. The person in this position must have both strong technical and customer service skills and be able to answer complex technical questions. The Service Desk Technicians escalates problems they cannot resolve to upper-level technical support personnel within and outside of the service desk.


MINIMUM QUALIFICATIONS:
(a) Two (2) years of information systems experience in IT Service Desk Support;

OR

(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field.


DESIRED ATTRIBUTES:
• Strong background and experience in all areas of information technology.
• Working knowledge of the agency's programs, office locations and staff to assist customers and affiliates within the Department of Human Services and the Oregon Health Authority.
• Customer service experience in a helpdesk/call center environment.
• Troubleshooting experience in a helpdesk/call center environment.
• Excellent customer service skills to serve internal/external customers.
• Proficiency with tools and programs in the Microsoft Office Suite.
• Exceptional written and verbal communication and presentation skills.
• Experience in promoting a culturally competent and diverse work environment.


TO APPLY:
Please follow the link below to submit an application:

http://www.governmentjobs.com/careers/oregon/jobs/1784747/service-desk-technician

• Location: Salem, Salem, OR

• Post ID: 20665588 salem
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